We are living in uncertain and difficult times, and the COVID-19 is affecting all of our lives in many ways. We all have lots of questions about the future and the answers seem to be changing from day to day.

Northern Polytunnels is doing everything we can and following the guidance available to us, monitoring the situation on a daily basis, and updating our practises accordingly to ensure the safety of our employees, suppliers and of course, our customers.

Unfortunately, we have made the difficult decision to temporarily stop taking orders over the phone. We are endeavouring to keep going for as long as we can, however several of our usual suppliers around the country are shutting their doors, making it difficult to keep up with the unprecedented influx of orders that we have been receiving recently. We are currently using the remaining stock to fulfill as many orders as we can. 

As long as we are still operating, we will still be taking online orders through our website. If the order can be fulfilled with our remaining stock then we are currently working on a lead time of 7-10 working days to get your order to you. If we have unfortunately run out of the necessary stock needed for your order, it will then be placed into a queue to be completed when regular trading resumes as normal. At this time you will then be contacted by a member of our sales team to confirm that you would still like to go ahead with the order, as well as processing payment.

No payments will be taken until your order is ready to be despatched from Northern Polytunnels and in the event of a full UK lock-down, you will be free to cancel your order.

Orders placed on or after Wednesday 25th March

Due to a recent surge in orders on a unprecedented level, any orders placed on our website from Wednesday the 25th March will be placed in a queue until further notice – This is due to the lockdown in the UK and the difficulties we are currently facing in obtaining enough raw materials to fulfil all orders at this time.

We will keep you updated as soon as possible and as regularly as possible regarding the delivery of your order.

If you place an order and later decide you wish to cancel your order due to uncertain delivery estimates, please do not hesitate to contact the sales team and we will issue a full refund accordingly.

Orders placed before Wednesday 25th March

Our production team are currently continuing to operate in the factory, working hard and putting in all the hours possible to fulfil orders as efficiently and as quickly as possible.

Despatch lead time is currently 7-10 working days, however, the whole team is working around the clock to bring this down.

How will my order be delivered?

Northern Polytunnels' orders are usually delivered in disassembled bundles and boxes via a national freight courier.

Please Note: Deliveries are made by couriers and we recommend that customers are at the delivery address on the day of delivery.

The couriers have implemented their own precautions to reduce the spread of the coronavirus and, in some cases, have advised that guaranteed services, such as a timed morning service, may not be always possible. 

Will Northern Polytunnels remain open?

For the time being, and other than the temporary suspension of orders over the phones and extended lead times, it is business as usual at Northern Polytunnels – with lots of extra precautions to keep ourselves and our families, our customers and our suppliers safe and healthy.

No-one knows what the future holds and there are some instances whereby we may have to close the doors to our factory temporarily (how long for could be anyone’s guess at this moment in time):

  1. If under strict instructions by the government to close.
  2. If we become short-staffed due to illness or necessary self-isolation.
  3. If the couriers which deliver our goods are unable to do so.
  4. If the reduced level of service from our suppliers and difficulties in obtain the necessary raw materials required to manufacture polytunnels forces our hand.

Contact Us

If you have any queries or questions, or any concerns about placing or receiving an order, please do not hesitate to give us a call on 01282 873120 or send an email to sales@npstructures.co.uk

Thank You

We apologise for any inconvenience caused and we greatly appreciate your patience and understanding in these uncertain times. 

We would like to thank all of our customers for your continued support and custom, and hope you and your families can stay safe and we will see you all on the other side.